Responsive Knowledgebase V1.01

Responsive Knowledgebase 1.01

Responsive Knowledgebase 1.01

Thank you for downloading Responsive Knowledgebase

Free Download Responsive Knowledgebase 1.01

RKB is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. When a customer calls in with a problem, you can quickly search the database and locate the solution. ..

Responsive Knowledgebase 1.01 Description

" Responsive Knowledgebase : RKB is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. When a customer calls in with a problem, you can quickly search the database and locate the solution. . "

123tools.net Editor: Responsive Knowledgebase - Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

Here' s an example:

A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message " Instruction at 0x780012f3 referenced memory at 0xaa000000 ". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.

You start RKB, and click the Add button. The Problem / Solution dialog appears and you type in both the reported problem and the solution.

One month later, another user calls in and says " Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes! "

You type " Orange " into RKB' s Find box, press Enter, and the screen displays all the problems which have the word " Orange " in them.

You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem / Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.

You read the solution to the caller, and you' re done.

To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.

Responsive Knowledgebase 1.01 Screenshot

Responsive Knowledgebase 1.01 Related Software

General Knowledge Quiz 1.0 Test your smarts with General Knowledge Quiz where you will be rewarded with fun and knowledge. There is nothing quite as worthwhile as improving your knowledge...

InfoRapid KnowledgeMap 2005e is a free mind mapping program and knowledge management system. InfoRapid KnowledgeMap can be used to draw knowledge maps, organizational charts, decision.and.o...

Querybot Web Knowledgebase / FAQ 1.3 system adds a powerful knowledgebase / interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot.end customer...

Beyonce Knowles 1 Free Screensaver 1.0 Enjoy this free celebrity screensaver made with love and care. Only high quality photos are used, which are full screen and simply amazing. Features.ting and deployment....

ExEntryC'' s Junior ( knowledgebase ) v3.6 A knowledgebase is a place where you can store all kinds of information, your knowledge. Powerful search-, sort-and filter.nterface,e same data from real serial port.....

KnowledgeBase Deluxe 3.0 use. You can start using Knowledge Base Organizer with the database templates included in the software package ( KB Basic, KB Detailed ) or you can easily create.ou do...

Paste Your Responses 3.0 Honor System Shareware. Fill out forms, reponse to emails with a form mail with the click of a button. I personally use it to create multiple email signatures...

Response 5.4.7 Dit winkelbeheer-programma ( Warehouse Management System WMS ) en Point Of Sales ( POS ) pakket van Softwareforstores helpt uw bedrijf te evolueren naar een transparante,....